About the role
The Delivery Manager leads Associate Delivery Managers to ensure premium client experience and develop technical, project, account, and portfolio leadership.
Duties and responsibilities
- Own an operating Delivery organization P/L to balance investments in client growth with operating costs while maintaining a best-in-class NPS (Net Promoter Score) and attrition
- Build and coach a team of Associate Delivery Managers and Project Managers to ensure delivery excellence and Delivery Units growth
- Build customer relationships with the Executive and Senior levels
- Works closely with the Sales Department on the pre-sale stage
- Contribute to clients’ success, including active participation with Associate Delivery Managers at clients’ strategy sessions, QBRs (Quarterly Business Reviews), and ADPs (Account Development Plans)
Requirements
- Understanding how a software development company works and what business models it has
- MS degree or above (MBA Desirable)
- 10+ years of proven experience in management
- 5+ years of leading Delivery or client-facing organizations in software outsourcing or related industries
- Excellent client-facing skills
- Record of using engaging presentation and written communication skills with senior clients
- Record of developing strategic sales with corporate clients
- Comfortable operating in a fast-paced environment and working with international teams
- Excellent management of people and their growth
- Experience in taking extreme ownership of providing guidance and overseeing critical aspects of the project: budget, scope, schedule, and quality
- A concept of SDLC management and excellent proficiency in the project management industry standards
- Knowledge of traditional and Agile project management methodologies
- Advanced understanding of project management techniques and tools, including basic revenue models, profit and loss modeling, project pricing models, project billing procedures, budget estimation techniques, and others
- Proven background in managing different types of projects (Fixed Price, Time and Material, Outcome-based, SLA)
- Tracking the IT industry trends
- Willingness to travel
- Business-driven personality
- At least an Upper-Intermediate Strong level of English
- Insurance, banking, and fintech experience preferred.